This Refund Policy governs online fee payments, cancellations,
refunds, and transaction-related matters for students using the
Techno India University Tripura Student Portal.
By making payments through the portal, students, parents,
and guardians agree to comply with the following refund terms and conditions.
1. Online Fee Payment
Students may pay academic fees, examination fees,
registration fees, hostel fees, and other university charges
through authorized online payment gateways available on the portal.
- Debit Card
- Credit Card
- UPI
- Net Banking
- Wallet Services
Payment gateway processing charges or banking charges,
if applicable, may be borne by the student/user.
2. Refund Eligibility
Refund requests may be considered under the following situations:
- Duplicate fee payment
- Excess payment made by mistake
- Failed transaction with amount deduction
- Course cancellation approved by university
- Admission cancellation as per university norms
- Technical errors during payment processing
3. Non-Refundable Charges
The following charges are generally non-refundable unless approved by the university:
- Application Fees
- Registration Fees
- Processing Charges
- Payment Gateway Charges
- Late Fine Amounts
- Administrative Charges
4. Failed Transactions
In case payment amount is deducted from the bank account
but receipt is not generated:
-
Students should wait for automatic reconciliation process.
-
Banks/payment gateways may take 3–7 working days
to update transaction status.
-
Students should avoid making duplicate payments immediately.
-
If payment remains unresolved, users should contact support
with transaction reference details.
5. Refund Processing Procedure
-
Refund requests must be submitted through the university office
or authorized portal process.
-
Refund approval is subject to verification of payment records.
-
Additional supporting documents may be requested.
-
Approved refunds shall be processed to the original payment source
wherever possible.
6. Refund Processing Time
Refund processing timelines may vary depending on:
- Banking Procedures
- Payment Gateway Settlement
- Verification Process
- University Approval
Generally, approved refunds are processed within
7–21 working days.
7. Receipt & Payment Proof
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Students must retain payment receipts and transaction IDs
for future reference.
-
Online generated receipts are considered valid payment proof.
-
Tampering or misuse of receipts is strictly prohibited.
8. Admission & Course Cancellation
Admission or course cancellation refunds shall be governed by:
- University Rules
- Regulatory Authority Guidelines
- Academic Calendar
- Admission Cancellation Policies
Refund amounts may vary depending on the cancellation date
and applicable deductions.
9. Limitation of Liability
The university shall not be responsible for:
- Incorrect payment details entered by users
- Bank server downtime
- Internet/network interruptions
- Payment gateway technical issues
- Delayed banking settlements
10. Fraudulent Transactions
Any attempt to misuse payment systems,
manipulate transactions, or submit false refund claims
may result in:
- Suspension of portal access
- Disciplinary action
- Legal proceedings
11. Changes to Refund Policy
The university reserves the right to modify,
revise, or update this Refund Policy
without prior notice.
12. Contact Information
For refund assistance or payment-related support,
students may contact:
- Email: accounts@tiut.ac.in
- Support: support@tiut.ac.in
- Phone: +91 9230994080
- Website: www.tiut.ac.in